Bernard Gagnon earned a bachelor's degree in business administration from Université Laval and holds certifications as a Lean Six Sigma Master Black Belt, SAFe®5 Agilist, and Lean SME/AME/Shingo/ASQ. With 28 years of experience, he has led over 100 kaizen workshops and implemented Toyota management principles across the service, healthcare, and industrial sectors. In the service sector, Mr. Gagnon has excelled as a project manager for Lean management optimization projects. These roles have provided him with a deep understanding of the challenges faced by public organizations. He emphasizes the importance of considering all stakeholders and ensuring effective change management, while minimizing impacts on customer services. Mr. Gagnon's expertise in Lean methodologies and his commitment to continuous improvement have made him a valuable asset in driving organizational excellence. His ability to implement sustainable solutions and foster a culture of respect and efficiency has consistently delivered positive results for his clients.