Bill Boyd is a seasoned healthcare professional with two decades of practice integrating process improvement methodologies into how he leads. He is passionate about collaborating with healthcare teams to create better care experiences and outcomes for patients and families. As a senior advisor with Value Capture, he had the privilege of working with numerous executive teams to support their journey to excellence. Now as COO, he gets to walk the talk each day regarding living the principles. In his prior operational roles spanning 13 years at ThedaCare, Mr. Boyd helped healthcare teams and patients improve quality, customer and team member experience, and financial improvements. He also served as a faculty member at Catalysis, helping coach and teach numerous organizations. Mr. Boyd has experience in traditional Lean methodologies and has also studied, practiced, and taught improvement and coaching patterns (Katas) centered on PDCA cycles, employed product development methodologies, and worked with numerous change management models. He works hard to be an exceptional listener, and through his humble coaching approach, paired with improvement expertise, he has supported many teams in achieving breakthrough results.