Bruce Hamilton brings hands-on experience to GBMP as a manager, teacher, and change agent. He has spoken internationally on lean manufacturing, employee involvement, continuous improvement, and implementing change, and has contributed to numerous texts on reliable methods ranging from visual control to variety reduction. Prior to joining GBMP, Mr. Hamilton was general manager of United Electric Controls Company, a 1990 Shingo Prize recipient. He led efforts at United Electric to transform its production from a traditional batch factory to a single-piece flow environment that has become an international showcase. His expertise covers both the technical side of lean manufacturing and the equally important soft skills needed to engage and inspire employees and managers.