Jacob Raymer is an internationally recognized speaker who addresses audiences on the subjects of leadership roles and responsibilities, cultural transformation, and how to achieve organizational excellence with the right behavior and sustainable long-term results. As the Shingo Institute’s former director of education, Mr. Raymer co-created the Shingo Model and developed the foundational learning courses taught at the Shingo Institute. He has trained Shingo examiners and thousands of individuals worldwide on how to assess and establish lean mindsets and methods. After spending over a decade with the Shingo Institute, Mr. Raymer joined Munson Healthcare, northern Michigan’s largest healthcare system as its Chief Transformation Officer. At Munson, he created and deployed an organizational lean operating system and alignment framework anchored to guiding principles that are now integrated into 9 hospitals and over 150 clinics. Currently, Mr. Raymer supports the Shingo Institute as a faculty fellow by continuing his work in creating learning frameworks to help organizations effectively integrate the Shingo Model. He is a lifetime member of the Shingo Academy.